Shipping policy

Thank you for visiting and shopping at Heather Horton Artwork. The following are the terms and conditions that constitute our Shipping Policy.

Processing Your Order

  • Order Processing Time: All orders are processed within [1-2 business days, 3-5 business days, etc.]. Orders are not shipped or delivered on weekends or holidays.

  • Delays: If we experience a high volume of orders, shipments may be delayed by a few days. In the case of significant delays, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected:

  • Standard Shipping: Estimated delivery time [3-7 business days]
  • Expedited Shipping: Estimated delivery time [1-3 business days]
  • International Shipping: Estimated delivery time [10-15 business days]

Please note: Delivery times are estimates and may be affected by circumstances outside our control (e.g., customs processing delays, carrier service interruptions).

Shipping Carriers

We partner with trusted carriers like [e.g., USPS, UPS, FedEx, DHL] to deliver your order securely and efficiently.

Order Tracking

Once your order is shipped, you will receive a shipment confirmation email that contains your tracking number(s). The tracking number will be active within 24 hours.

Shipping Locations

We currently ship to addresses within the United States and offer international shipping to selected destinations. If you are unsure whether we ship to your country, please contact us at heather@heatherhorton.com

Customs, Duties, and Taxes

Heather Horton Artwork is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the customer’s responsibility.

Damaged or Lost Shipments

  • Damaged Shipments: If you receive an order that is damaged in transit, please contact us immediately at [your contact information] with your order number and a photo of the damaged product. We will work with you to resolve the issue.

  • Lost Shipments: If your package has not arrived within the estimated delivery time, please check the tracking information provided. If you need further assistance, contact us at [your contact information].

Returns & Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to your return policy).

Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: heather@heatherhorton.com